FAQs

Answers to Frequently Asked Questions

 

Circulation Information
Loan limits:
All categories include the following limits:

Adults: total of 30 items
Young Adults: total of 15 items
Non-fiction – No Limit
15 CDs
15 DVDs (2 weeks)
10 Audio Books
10 New Books (2 weeks)
5 Periodicals
Children: total of 15 items

Non-fiction – No Limit
15 CDs
15 DVDs (2 weeks)
15 Audio Books
15 Periodicals

Temporary Card Patron with picture ID: total of 2 items.

Loan periods:

The Library lends new books and DVDs for two weeks and all other materials for three weeks, with renewals possible. Reference materials do not circulate. Books on hold are not renewable; when possible you can renew an item twice after the original checkout. Books should be returned to the library from which they were borrowed if possible, but any library in the Galveston County Library System will accept books from the other county libraries. Books may also be returned to either of the Library’s drop boxes located at the Library (inside the main hall near the Circulation Desk and on the north side of the building) or at Moody Methodist Church on 53rd and Avenue U parking lot.

Teacher Extended Loan:
All library materials, except for 2 weeks books, may be checked out for a period of six weeks. Teacher Extended Loan is a service extended primarily to local school teachers and, at the discretion of the department head, to other patrons planning extended stays on vacation. Teachers must show proof of their employment. Only books that are to be used as instructional aides in some manner qualify as extended loan items.

Overdue Notification:

Patrons are responsible for returning materials to the Library on time. As a courtesy, the Library will send out an email notification prior to the item due date to patrons who have provided the Library with their email address. Patrons are encouraged to renew materials online in advance of due dates to avoid fines. Please note that items with holds may not be renewed. As a further courtesy, the Library will also send an overdue notice by regular mail to patrons when their materials are more than 10 days overdue.

Fines:

The overdue fine for new books is $0.25 per day, and $0.10 for all other materials. The maximum fine per item is $5.00. The fine for ILL (InterLibrary Loan) materials is $1.00 per day, the maximum fine per ILL is $5.00. Patrons will be billed by mail for the full price of the item plus a processing fee for any items that are more than 90 days overdue, and the patron’s borrowing privileges will be suspended until obligations are met.

The Library can accept cash, checks, and credit cards.

To avoid incurring fines, provide the Library with an email address. (Contact Circulation at (409) 763 – 8854 ext. 111.) As a courtesy, the Library will send out an email notification prior to the item(s) due date.

Lost Items – Refunds:

Payments received by the Library for lost items will be refunded (less processing fees) for items found and returned within four months of the original due date.

No refunds will be issued for materials returned more than four months after the due date.

Loss of Borrowing Privileges:

Patrons with fines of $5.00 or more will lose their borrowing privileges until overdue materials are returned and fines are paid.

Renewals:

See tab headings below “How to Renew Your Library Materials Online” and “How to Renew Your Library Materials by Telephone”.

Reserves:

The Library will call the patron when an item placed on hold is available. If a phone number has not been supplied, a notice will be mailed to the patron. Patrons will have 3 days to pick up the item if called and 5 days if notified by mail. If the item has an “on shelf” status at the time the patron places the hold, it will be available for pick up at the Circulation Desk the next day, for these items we will not call or mail a notice to the patron.

How to Obtain a Library Card
Library CardLibrary cards are issued by the Circulation Department and are free to residents of Galveston, residents of the State of Texas, and property owners on Galveston Island. To obtain a card, you must present a picture I.D. card and verification of your current mailing address. Lost or destroyed cards will be replaced at a cost of $2.00. Notify the Library immediately if your library card is lost or stolen.

Rosenberg Library patrons are also eligible to apply for a TexShare Library card. A TexShare card grants the cardholder borrowing privileges at all 400+ TexShare libraries across the state. TexShare cards are issued for a period of twelve months. To qualify for this card, patrons must meet the following criteria: must be a member of the Rosenberg Library for at least six months and be in good standing with the Library.

How to Renew Your Library Materials Online
To renew materials online, click on the Catalog link here and then follow the instructions below:

1. Click the “Log In” icon:

 

2. Enter your library card identification number (without spaces) and click the “Log In” button:

Step 2 - Enter library card number 

3. Click on the “Checkouts” tab to view the items you have borrowed from the library:

 

4. Check the box next to any item that you wish to renew (limitations apply). Then click the Renew button:

 

5. If the item is not renewable, a message to that effect will appear. Otherwise, you will be assigned a new due date for your renewed items:

Step 5 - Verify new due date 

That’s all there is to it!

How to Renew Your Library Materials by Telephone
As a convenience to our patrons, the Library offers the ability to renew materials by telephone. To make this process easier, please observe the following rules:

1. Library card number of the account the items are checked out to MUST be supplied. To protect patron confidentiality and prevent errors, staff are unable to access accounts by name. Children and spouse accounts can be renewed, but the correct card number must be supplied.

2. All eligible items on the account will be renewed.

3. Certain items cannot be renewed. These include:

a. Items with reserves.
b. Items on Teacher Cards.
c. Items which have been renewed twice.

4. Telephone renewal can be completed during regular Library hours: Monday through Thursday, 9:00 am to 9:00 pm, Friday through Saturday, 9:00 am to 6:00 pm, (409) 763 – 8854 ext. 111 or 120.

Ask a Reference Librarian
Can’t get in to the Library, but still need help from a librarian?
Live Chat with a Librarian – Hours of service: Monday – Friday 10:00 am – 5:00 pm
You can now “chat” with a librarian in real time using our chat service by clicking the bubble below. 

 

OR 

Phone the Library at (409) 763 – 8854 ext. 115 any time during regular library hours: Monday through Thursday, 9:00 am to 9:00 pm, Friday through Saturday, 9:00 am to 6:00 pm. 

OR 

Send your reference questions via email to a reference librarian. Questions will be answered in the order in which they are received and as soon as possible (generally within three working days – Monday through Saturday). If we cannot quickly answer your question, we will let you know.

If you have a mail service set up on your computer, simply click the link above. From Hotmail, Yahoo, or similar internet email program, copy and paste the address Reference@rosenberg-library.org into your email message “To” line, and type “Reference Question” in the subject line. Please include the following in your message:

1. Your first name
2. Your city and state of residence
3. Your question