Frequently Asked Questions

 

Circulation and Library Card Information

 
The Circulation Department is responsible for the lending of all library materials.

Library cards are issued by the department and are free to residents of Galveston, residents of the State of Texas, and property owners on Galveston Island.

If you have a question, please contact (409) 763 – 8854 ext. 111 or email Carolyn Williams at cwilliams@rosenberg-library.org.

Rosenberg Library Card - Square

 

How to apply for a Library Card

 

Library cards are issued by the Circulation Department on the 1st floor at no cost. There is a $2.00 fee to replace a library card. The following is needed to obtain a library card:

  • Valid state-issued identification/driver’s license, passport, etc.
  • Proof of residency within sixty (60) days (utility bill, lease, etc.)

Temporary Cards can be issued if there is no co-signer for anyone under eighteen (18) years of age, no proof of residency, applicant is a “Winter Texan”, or is currently staying at a local housing or medical facility.

Due to the recommendations of social distancing, the Rosenberg Library is now offering “Library Card by Email” service.

 

Check out limits per Library Card Type

 

Adult/Young Adult

Adult Library Card: total of 30 items
Young Adults Library Card: total of 15 items

Max number per category:

  • Non-fiction – No limit
  • CDs – 15
  • DVDs – 15
  • Audiobooks – 10
  • Periodicals – 5
  • New Books – 10
Children

Children Library Card: total of 15 items

Max Number per category:

  • Non-fiction – No limit
  • CDs – 15
  • DVDs – 15
  • Audiobooks – 10
  • Periodicals – 15
Temporary Card

total of 2 items

 

TexShare Library Card

 

Rosenberg Library patrons are also eligible to apply for a TexShare Library Card.

A TexShare Library Card grants the cardholder borrowing privileges at all 400+ TexShare libraries across the state of Texas. TexShare Cards are issued for a twelve (12) month lending period.

To qualify, applicants must meet the following criteria*:

  • Be a member of the Rosenberg Library for at least six (6) months
  • Be in good standing with the Rosenberg Library

*TexShare eligibility varies from library to library. Contact your local library to find out how to qualify.

 

How long can items be checked out?

 

DVDs and New Books may be borrowed for two (2) weeks.
All other materials may be borrowed for three (3) weeks.
Interlibrary Loan items may vary.

Books should be returned to the library from which they were borrowed if possible, but any library in the Galveston County Library System will accept books from the other county libraries.

Books may also be returned to either of the Library’s drop boxes located at the Library (inside the main hall near the Circulation Desk and on the north side of the building) or at Moody Methodist Church on 53rd Street and Avenue U parking lot.

All item(s) ninety (90) days overdue must be returned to the Circulation Desk.

 

Teacher Extended Loans (T.E.L.)

 

All library materials, except for new books, may be borrowed for a period of nine (9) weeks. These items cannot be renewed.

Applicants must show proof of their employment with Galveston Independent School District (GISD). Any other teachers in Galveston can also apply for a T.E.L. card, including home-school parents.

 

How can I check if you have an item at the Library?

 

You can search for the title on our online catalog!

Search the Online Catalog | View Instructions how to Search the Catalog

 

How do I request an item that isn’t available?

 

If you are in need of a book or audiobook and it is not owned by the Rosenberg Library, you can request that item through the InterLibrary Loan (ILL) program.

A Rosenberg Librarian will request the item from libraries across Texas and the rest of the country. From there, they will attempt to fill the request based on the other libraries’ inventory and demand.

Once processed and available, it can take up to two (2) weeks for an item to arrive at Rosenberg Library.

If you’re interested in requesting an item via ILL, please click here to learn request procedure and program rules.

Request an ILL here

 

Fines and Fees

 

Rosenberg Library patrons are responsible for returning materials to the Library on time. As a courtesy, the Library will send out an email and/or text notification(s) prior to the due date for patrons who have provided the Library with their email address and/or cell phone number. As a further courtesy, the Library will also send an overdue notice by regular mail to patrons when their materials are more than ten (10) days overdue.

  • New Books will accrue $0.25/day overdue fine.
  • All other items will accrue $0.10/day overdue fine.
  • Interlibrary Loan (ILL) items will accrue $1.00/day overdue fine.
  • The maximum fine for all items is $5.00 per item.

Patrons with fines of $5.00 or more will lose their borrowing privileges until overdue materials are returned and fines are paid.

Patrons who lose or damage books or other items will be charged a replacement cost plus a $5.00 processing fee.

Payments received by the Library for lost items will be refunded (less processing fees) for items found and returned within four (4) months after the payment due date.

To avoid incurring fines, you can renew items in person at the Library, by calling us at (409) 763 – 8854 ext. 111, or through your online account.

Sign up for text notifications here

 

Lost Items

 

Please do not return item(s) ninety (90) days overdue to the Intelligent Book Return/Drop Boxes (Moody Methodist Church/north side of Rosenberg Library).

All item(s) overdue by ninety (90) days must be returned to the Circulation Desk for credit of the item(s).

 

Renewals

 
Renewals are welcomed and can be done in person at the Library, by calling us at (409) 763 – 8854 ext. 111, or through your online account. Telephone renewal can be completed during regular Library hours: Monday through Saturday, 9:00 am to 5:45 pm.

Provided an item is not on hold, items can be renewed up to three (3) times. The following items cannot be renewed:

  • Items with holds
  • Items checked out on a Teacher Card
Renew your library materials here

 

Holds

 

  • The Rosenberg Library will notify the patron when an item they requested becomes available.
  • Patrons can also choose to receive emails or text message notifications if they do not wish to be called.
  • Patrons will have three (3) days to pick up the item(s) when notified.
  • Patrons will not be notified of item(s) with an “on shelf” status.

 

Ask a Reference Librarian

 

By Chat

Can’t get in to the Library, but still need help from a librarian?
Live Chat with a Librarian – Hours of service: Monday – Saturday 10:00 am – 5:00 pm
You can now “chat” with a librarian in real-time using our chat service by clicking the bubble below.

By Phone

Phone the Library at (409) 763 – 8854 ext. 115 any time during regular library hours: Monday through Saturday, 9:00 am to 5:45 pm.

By Email

Send your reference questions via email to a reference librarian. Questions will be answered in the order in which they are received and as soon as possible (generally within three working days – Monday through Saturday). If we cannot quickly answer your question, we will let you know.

If you have a mail service set up on your computer or device, simply click the link above.

From Hotmail, Yahoo, or similar Internet email program, copy and paste the address Reference@Rosenberg-Library.org into your email message “To” line, and type “Reference Question” in the subject line.

Please include the following in your message:

1. Your first name
2. Your city and state of residence
3. Your question

 

Internet Access for Personal Devices

 

The Library has free wireless access throughout the building. Patrons may bring their own laptops and devices to the Library and connect to our wireless network: LabRLWireless-2.4GHz or LabRLWireless-5GHz. No password is needed to connect.